At HEADR, every cap is checked carefully before it is packed and sent to you. We want you to receive your cap in the condition you expect.
If you receive a cap with a manufacturing defect or an issue caused by us, please contact us within 48 hours of receiving your order. We’ll review the issue and arrange a replacement where applicable.
To be eligible for a return, the cap must be unused and in its original condition, with all original tags, stickers and packaging intact.
Returns due to incorrect size selection, change of mind, or normal wear and tear are not accepted.
Our standard solution is a replacement or exchange rather than a refund.
Once the returned item has been received and approved, you may choose an exchange for another available item.
If an exchange or replacement cannot be arranged, we will review the available options with you. Where a refund is approved, it will be issued using the original payment method used for the purchase.
Please contact HEADR through WhatsApp or email before sending any item back. Our team will guide you through the return process.